DELIVERY DETAILS

How much does delivery cost?
Standard delivery is £4.95 and there is free delivery across the site on orders over £40
 
How long will my delivery take?
Orders containing personalised items will be dispatched within 5 workings days for tracked delivery. If your order contains both personalised and non-personalised items, these will be dispatched together within the 5 working days.
Orders not containing any personalised items will be dispatched the next working day on a tracked delivery service.
Note that orders of Magazines, Product Guides and Essentials Guides may be delivered separately and are usually dispatched same day if ordered before 12noon.
Please note during peak times such as new product releases and seasonal rushes, we kindly ask for your understanding as it may take approximately 3-5 working days to process and dispatch your order. We appreciate your patience.
 
How do I return an item?
Unfortunately, personalised goods that are incorrect as a result of the customer's input error are unable to be refunded. Non-personalised goods may be returned within 30 days from receipt and you will receive a full refund of the purchase price, excluding outgoing and return postage costs, providing that all goods are carefully repackaged and returned to us in their original packaging and in a resaleable condition. It is advisable for you to obtain a proof of posting when returning items, as they remain your responsibility until we have received them.
In the event that the goods are not in a re-saleable condition, Tropic Market reserve the right not to provide a refund.
The returns address is Able Direct Centre Limited, 5 Mallard Close, Northampton NN6 0LS. Please contact market@tropicskincare.com before returning of the order number and the reason for return.
 
Can I cancel my order after placing it?
Orders may be cancelled by contacting market@tropicskincare.com
If at the point of cancellation:
If your non personalised order has not been dispatched: your order will be cancelled and a confirmation email will be sent.
If your order has been dispatched: your order will be delivered according to the delivery information provided. Once you receive your goods, please contact market@tropicskincare.com with your order number and reason for return. Once goods have been received, we will confirm receipt and cancellation.

Delivery partners we use
We use either DPD or a Royal Mail tracked service for all of our deliveries.
Which service we use will depend on the quantity and product ordered.
Please note to receive delivery partner notifications, make sure the email address and mobile number you provide is up to date and correct.

* Please note, the delivery charge excludes magazines,essential guides, address labels and social media labels
** Please note, order value excludes delivery charges